Each seller on Charmskool Marketplace operates as their own entity. Charmskool will only facilitate communication in relation to any inquiries for a return and /or refund in accordance with the below:

- If the seller has first been notified via the 'Message Seller' button on the product page within 7 days of receiving the item

- If the seller has been unresponsive for more than 7 working days from your first contact regarding the refund via the 'Message Seller' function

- If an item you have purchased is eligible for return and refund in accordance with the seller’s specific refund policy

- If the seller agrees to provide a refund, the item in question must then be shipped back to the seller within 7 days of the email confirming acceptance of the return.

- If the seller is responsive, but a solution cannot be reached after 30 days, the customer can ask us to step in.

- Charmskool does not refund commission on returned items

- At our discretion, we may change this agreement in accordance with business developments.