Hey beautiful ! Just a reminder that I’m only one person running my small business, means that I’m working on each step of your order (manufacturing, packaging, shipping…) and this takes time :) Please take this in consideration before placing an order ♥
I’m always available if you have a question so do not hesitate to send me a message, I will respond as soon as possible !
email : contact@weirdbraincreation.com
· Processing time
Please allow time between the date of order and date of shipping. Delays depends on the items type:
- Handmade to order items are generally made within 7-14 working days after your purchase
- Ready-to-ship (in stock) items are shipped within 5 working days
(working days exclude weekends and bank holidays in France)
· Shipping time
Shipping time corresponds to the estimated numbers of days between the date of dispatch and the date you receive the package (different from processing time). I ship everywhere from my studio in Paris.
France : 1 - 5 business days
Europe/UK : 3 - 7 business days
Rest of the world : 3 - 10 business days
Please note that delays can vary depending on the carrier. Check the tracking number to get all the updates.
· Additional fees
I’m not responsible of any additional fees after shipping. You are responsible for all duties and import fees (outside the EU).
· Exchanges and refunds
All sales are final as each item is handmade to order for you, therefore non-refundable.
However, in the case of wrong sizing, I would be happy to offer you an exchange. This doesn’t apply to custom size item.
Please carefully read the description of each product. If you are not sure about your size or if you have any other questions, do not hesitate to send me a message before placing an order, I would be happy to help you!
· Cancellations
I accept cancellations within 24 hours following the order. Please send me a message ASAP !
Cancelled orders paid through Paypal will be refunded in full minus the Paypal transaction fee.