BLACK FRIDAY SALES UPTO 50% ON ALL ORDERS
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Adding your seller & return policy
Custom made / made to order / intimate items are legally exempt from refund, but we know people will occasionally want to send things back so it's something we need to consider.
- We want to create customer confidence and a positive customer experience by making them feel secure, so rather than a harsh NO REFUNDS policy, I would advise your seller policy is something like this, as it has a positive, helpful tone:
'We are bespoke leather fashion brand created to empower you. All our items are made to order and therefore non-refundable. However, we do offer lifetime repairs and alterations, to ensure you get the most joy out of your pieces'
- We know that a lot of items on site will be fragile, so in the case of faulty items, I will expect you to provide a repair or replacement. If the item doesn't fit, I would appreciate you working with the customer to find a solution. Let's try and keep good customer service at the front of our minds!
United States (USD $)
United States
