*SHIPPING & FULFILLMENT*

• All orders are shipped using USPS, including international orders. Please allow for any delays due to routine service inconsistencies, the COVID-19 pandemic or any holiday seasons. 
• Please anticipate your order to take anywhere from 3-14 days to complete. Depending on the item and any supply issues, processing times may be shorter or longer.
• Items listed as pre-order or backorder have a processing time of around 3-5 weeks.
• Processing times are only estimates, and items may take more or less time depending on a number of factors.
• Processing time does not include estimated shipping time.
• If an incorrect address is provided, please let me know as soon as possible before the order is shipped. I ship to the address provided, and once the item is sent I can do nothing outside of an attempted (not guaranteed) USPS package interception. Successfully intercepted packages require a $15 USD fee charged by USPS.
• If the address is incorrect due to my error, I will send a replacement at no charge. 
• I cannot be responsible for lost packages after the order has been shipped to the provided address.
• I cannot be responsible for undelivered packages in the event of an incorrect address that was not corrected and I was not notified of before the package was sent

*COMBINED SHIPPING*

• Unless it is feasible to do so at shop owners discretion, orders placed separately will not be combined in shipping even if going to the same recipient. Orders placed separately will be treated as separate orders by default.
• Custom orders and shop orders will be shipped/treated separately unless combined shipping is possible and specifically requested within 48 hours of the order being placed.
• If the shop order is placed first, orders will not be combined.
• If the custom order is placed first, then the 48 hour timeline for request is applied.
• There is no guarantee that I will be able to combine shop orders placed separately from custom orders.

*METAL INFORMATION*

• Most chainmail pieces are made with Bright Aluminum, unless otherwise specified. Aluminum is lightweight, recyclable, easy to clean, and significantly resistant to tarnishing. It does not rust and can withstand constant exposure to water and common cleaning products. It is study enough for frequent daily use, but may not be suitable for heavy duty work tasks. Aluminum rings may become slightly cloudy over time, but can be easily cleaned and restored to shine with mild soap and water
• Stainless Steel is significantly heavier than aluminum, much more durable, and significantly tarnish resistant as well. Certain steel weaves can withstand some heavy duty work tasks, though most pieces in the store are meant to be decorative. Steel rings may become slightly cloudy over time as well. Some shine can be restored with soap and water, but polishing or tumbling is often recommended for the best result. (Do not tumble pieces that have soft material components such as beads, pearls, or other non-metal pieces without removing such pieces first)
• Jeweler's Brass is also heavier than aluminum and somewhat more durable, though not as durable as steel. It is also very susceptible to tarnishing. In the section below (*BRASS INFO & CARE*), you will find more info on processes I use to resist this tarnishing, as well as cleaning methods to best preserve that coating.
• Prices vary among each type of material, which is why you may see differences in cost among chainmail pieces with similar designs if they are made with different metals.
• Depending on the supplier, metals used may be alloys of the main base metal it is named after and secondary or tertiary metals used in their processing. Please be aware of any metal allergies you may have, and know that I cannot claim for certain that any pieces are hypoallergenic unless special ordered.
• Other, non-metal materials frequently used are epoxy resin, UV resin, nylon cord, glass, faux pearls, and freshwater pearls. 

*BRASS INFO & CARE*

• All brass pieces are made with raw Jeweler's Brass, which has a tendency to tarnish over time. To prevent this, each brass piece is treated and cured with a clear protective coating that resists tarnishing over a long period of time.
• When cleaning your brass pieces, please avoid the use of abrasive or corrosive cleaners like alcohol, bleach, ammonia, etc. as they will weaken this protective coating. It is recommended to use warm water (not hot) and mild cleaners like dish soap to spot clean pieces as needed.

*SIZING & MEASUREMENTS*

• All items will have measurements and dimensions in their descriptions. Most items are adjustable, however please pay close mind to listed measurements in case they are not adjustable, or the range of size is too large or too small. Custom measurements can be included in most order notes, however if you are ever unsure, please reach out with any questions.
• Whenever unsure, please measure yourself the way you would like an item to fit for the most accurate reading. Use of a flexible tape measure or piece of string that can be held to a ruler is recommended
• Ring size measurements: Wrap a string or piece of paper around your finger and mark the measurement. Hold up the paper or string to a ruler to get the milimeter measurement of a suitable ring diameter.

*EXCHANGES*

• Returns, Exchanges, and Alterations are not available at this time. Please be aware of item measurements before ordering (typically in the item's description), and if you have any questions about sizing at all, reach out to me through the contact page.
• If an item is damaged in transit/before the package was opened, a replacement will be sent at your request for cost of shipping.

*ORDER NOTES*

Feel free to leave notes on your order if you have specific sizing requests or need clip-ons. Certain other simple requests can be accommodated, such as color options otherwise offered. If more than one simple request is made, I cannot guarantee that it will be fulfilled except through a Custom Order.

choir chain is a solo-run, mixed media concept working mainly with chainmail and the occasional macrame knot or resin accent. At its core, cc is centered heavily around dark romanticism, gothic aesthetics, reclamation of crosses and Western religious imagery, and heavy metal with a hint of softness. While asexual in nature, choir chain does not judge or care to yuck any yums--do as you wish, enjoy yourself, and respect others.