T&Cs for Sellers

For details on opening a Charmskool Marketplace Boutique (a ‘Boutique’) please click here. You may close your Boutique at any time.

You may not transfer or sell your Boutique account or User ID to another party. If you are registering as a business entity, you personally guarantee that you have the authority to bind the entity to these terms.

By setting up a Boutique you must:

  • be at least 18 years old
  • agree to comply with these terms and the Code of Conduct (details of which are set out below) and
  • keep your account information (including your password) secure at all times.

You are responsible for all activity, liability and damage resulting from your failure to maintain password confidentiality!

Charmskool Marketplace reserves the right to refuse service to anyone, including restricting, suspending or terminating Boutiques that breach these terms or its Code of Conduct.

Selling on Charmskool Marketplace

By listing an item for sale on your Boutique, you confirm that the item complies with the Code of Conduct and that you have the right to sell the item.

The price stated in each item listing description must be an accurate representation of the sale. Prices may not be higher than on your own website to cover our commission. Boutiques may charge reasonable shipping and handling fees to cover the costs for packaging and posting the items, however Boutiques may not charge excessive shipping fees or otherwise avoid fees.

All sales are final and binding. The Boutique is responsible for shipping up to the point of delivery or otherwise completing the transaction with the buyer within 30 days of the order being placed, unless the following exceptional circumstances apply:

  • A longer lead time for custom items is clearly stated
  • the buyer fails to meet the terms of the Boutique's listing such as not providing a valid payment method
  • the boutique cannot authenticate the buyer's identity

You may issue promotional codes for your Boutique or include certain selected items in your Boutique for promotional purposes only. Promotional codes have no cash value and cannot be exchanged for money or credit.

Please note, Charmskool Marketplace does not support the drop shipping business model. If a Boutique is thought to be running their business as a drop shipper, then we may remove that Boutique from the Website without notice or prior warning.

Refunds & faulty items

Your refund policy is at your discretion, however it must follow UK distance and online selling regulations. This must be clearly stated in your shop profile. You must also take necessary steps to ensure your products are described and displayed clearly and accurately. 

 In the event a customer wishes to return a faulty item, we will expect you to:

  • Communicate with them promptly and politely
  • Work with them to provide a suitable replacement, repair or credit note
  • Offer customer service to a high standard, keeping in mind Charmskool Shop is a collective and negative actions that impact the community as a whole by damaging customer confidence may result in removal of your boutique

In the event that a buyer requesting a refund does not receive a reply from you within 7 days after making a refund request, or if mutually you are unable to come to a solution within 30 days of the first communication regarding a refund is made, we can be asked to step in and mediate, however please note we are unable to override decisions made by card providers and payment gateways. 

Charmskool Marketplace’s fees and features

Further information as to the fees charged for Boutiques can be found here (the ‘Fees’). Unless otherwise stated, all Fees are quoted in UK Pounds (GBP). A fee of 25% (except on sale items which may be less and advised at the time) will be deducted by us, per sale. In the event of a refund or cancellation, the fees will be returned to you.

Charmskool Marketplace recommends that you research whether you are liable to declare such taxes to the relevant tax authorities in your country of residence, as a third party we do not take responsibility or offer involvement with this. 

Please note that, if your Boutique’s product count falls to zero, the Boutique will no longer show on the Website. Charmskool Marketplace may decrease the Fees charged at any time in its sole discretion, however we will give you at least 30 days' notice of any Fee increases. Charmskool Marketplace may, at its sole discretion, change some or all of Charmskool Marketplace's services or features at any time, however you will receive at least 30 days’ written notice of any material changes to the features, if any such changes require a significant adjustment to the way you use Charmskool Marketplace.

If Charmskool Marketplace suspends or terminates a listing or your account, if you close your account for any reason, all outstanding orders need to be fulfilled and Charmskool Marketplace may also apply penalties such as the suspension of privileges, interest and/or legal action.

If you have any questions about Fees, please contact Charmskool Marketplace at

Charmskool’s Intellectual Property

Charmskool Marketplace, and any other Charmskool graphics, logos, designs, page headers, button icons, scripts, and service names are trademarks or trade dress of Charmskool PLC and its subsidiaries.

You may use a “Find me on Charmskool Marketplace” badge to advertise and promote your listings, however Charmskool Marketplace reserves the right to ask a Boutique to remove this badge in its sole discretion if it considers the use to be unreasonable or detrimental to Charmskool Marketplace.

Charmskool Marketplace considers any unsolicited suggestions, ideas, proposals or other material submitted to it by users via the Website or otherwise (other than the Content posted by you (as set out below) and the tangible items sold on the Website by boutiques) (collectively, the "Material") to be non-confidential and non-proprietary, and Charmskool Marketplace shall not be liable for the disclosure or use of such Material. If, at Charmskool Marketplace's request, you send Material to improve the Website (for example to customer support), Charmskool Marketplace will also consider that Material to be non-confidential and non-proprietary and Charmskool Marketplace will not be liable for use or disclosure of the Material. Any communication by you to Charmskool Marketplace is subject to these terms.

Your Intellectual Property

You hereby grant Charmskool Marketplace a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable right to exercise the copyright, publicity, database rights and all other intellectual property rights you have in any logos, trade marks, brand names, data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links posted by you on Charmskool Marketplace (“Content”), in any media now known or not currently known. You agree to allow Charmskool Marketplace to store or re-format your Content on Charmskool Marketplace and display your Content on Charmskool Marketplace, third party comparison sites and digital advertising (including but not limited to use on Charmskool Marketplace approved third party affiliate and/or partner websites and retargeting creative and smart display advertising and/or in web banner creative displayed on websites across the internet) in any way as Charmskool Marketplace chooses, acting reasonably, for purposes of promotion.

You also grant and agree to grant Charmskool Marketplace, under all of your rights in the Material, a worldwide, non-exclusive, perpetual, irrevocable, royalty-free, fully-paid, sublicensable and transferable right and license to incorporate, use, publish and exploit such Material on Charmskool Marketplace, third party comparison sites and digital advertising (including but not limited to use on Charmskool Marketplace approved third party affiliate and/or partner websites and retargeting creative and smart display advertising and/or in web banner creative displayed on websites across the internet for any purpose whatsoever, commercial or otherwise, including but not limited to incorporating it in the systems, documentation, or any product or service, without compensation or accounting to you and without further recourse by you.

In addition, you waive all moral rights you have in the Content and the Material to the fullest extent permitted by law.

By uploading Content to Charmskool Marketplace you promise that you own and/or have the right to use such Content and that the Content does not infringe any third-party intellectual property rights. If Charmskool Marketplace receives a complaint in respect of any Content posted by you, it shall be your sole responsibility to deal with such a complaint and to compensate Charmskool Marketplace for any loss suffered. Charmskool Marketplace reserves the right to remove any such Content immediately upon receipt of a complaint.

By posting Content on Charmskool Marketplace, it is possible for an outside website or a third party to re-post that Content. You agree to hold Charmskool Marketplace harmless for any dispute concerning this use. If you choose to display your own Charmskool Marketplace-hosted image on another website, the image must provide a link back to its listing page on Charmskool Marketplace.

Code of Conduct

When you set up a Boutique you agree to comply with the terms, all applicable local laws regarding online conduct and this Code of Conduct which includes the following Charmskool Marketplace policies which may be updated from time to time:

You are solely responsible for your conduct and activities on your Boutique. Your Boutique and your use of Charmskool Marketplace must not:

  • be false, inaccurate or misleading
  • be fraudulent or involve the sale of illegal, counterfeit or stolen items
  • be made from parts of endangered animals or animal components sourced in a non-ethical way
  • contain items that have been identified as hazardous to consumers
  • include the sale or offer for sale of promotional codes for a Boutique or any Charmskool Website
  • list any item on Charmskool Marketplace (or conclude any transaction that was initiated using Charmskool Marketplace's service) that, by paying to Charmskool Marketplace a commission fee, could cause Charmskool Marketplace to violate any applicable law, statute, ordinance or regulation, or that violates these terms, including any bribery regulations
  • be defamatory, libellous, unlawfully threatening, unlawfully harassing, impersonate or intimidate any person (including Charmskool Marketplace staff or other users)
  • modify, adapt or hack Charmskool Marketplace or modify another website to falsely imply that it is associated with Charmskool Marketplace
  • link directly or indirectly, reference or contain descriptions of goods or services that are prohibited under these Terms or other policy documents as posted on Charmskool Marketplace

We know it’s obvious, but you must not misuse or tamper with our Website or other services (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our tech or functionality or steal our or our customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal Charmskool customers the best service, so we take them really seriously. Charmskool will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.

We recommend you use virus protection software when using any website, including ours. Oh, and you’re not allowed to use automated systems or software to extract data from our Website (AKA 'screen scraping').

Linking to this Website

It’s fine for you to link to, as long as you do so in a way that is not commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.

Please don’t link in a way that suggests any form of approval or endorsement by Charmskool where none exists.

Interactions with customers & other boutiques

You are solely responsible for how you interact with other users (whether customers or other boutique owners (“Users”)) on the Website. You understand that Charmskool Marketplace does not in any way screen its Users and all Users agree to exercise caution and good judgment in all interactions with others.

Without limiting any other remedies, Charmskool Marketplace may, without notice, and without refunding any fees, delay or immediately remove Content, warn Charmskool Marketplace's community of a User's actions, issue a warning to a User, temporarily suspend a Boutique, temporarily or indefinitely suspend a User's account privileges, terminate a User's account, prohibit access to the Website, and take technical and legal steps to keep a user off the Website and refuse to provide services to a User if any of the following apply:

  • Charmskool Marketplace suspects a User has breached these terms or other policy documents and community guidelines incorporated herein;
  • Charmskool is unable to verify or authenticate any of your personal information or Content; and/or
  • Charmskool believes that a User is acting inconsistently with the letter or spirit of Charmskool's Code of Conduct and/or these terms, has engaged in improper or fraudulent activity in connection with Charmskool or the actions may cause legal liability or financial loss to Charmskool's users or to Charmskool.

Messages and emails between Users are primarily intended for communicating about transactions and orders that are underway. You must not:

  • use messages or emails to send unsolicited advertising or promotions, request samples, loans, donations or "spam”
  • pass on email addresses or any other information on to third parties.
  • use messages or emails to knowingly harass, threaten, blackmail or abuse another User.
  • use messages or emails to interfere with a transaction, including:
  • contacting a User to buy or sell an item listed on Charmskool Marketplace outside of the Charmskool Website (i.e. fee avoidance); or
  • communicating with a User involved in an active or completed transaction to warn the User away from a particular buyer, boutique or item.


For transactions completed by PayPal, Charmskool will not make judgements regarding legal issues or claims, and all disputes related to financial transactions will ultimately be determined by PayPal.

For transactions completed by Stripe, Charmskool will not make judgements regarding legal issues or claims. Charmskool will only intervene when a boutique does not resolve a financial transaction which they are rightfully obliged to, in line with these terms and conditions.

Liability limit

You will not hold Charmskool’s responsible for any loss you may incur as a result of Charmskool’s taking any of the actions described in the Terms of Use, Privacy Policy or Intellectual Property Policy above nor for other Users' actions or inactions, including, without limitation, things they post, items they list or their destruction of allegedly fake items.

Should you have a dispute with one or more Users, or an outside party, you release Charmskool’s (and its officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.

In no event shall Charmskool’s, and (as applicable) its officers, directors, employees or suppliers be liable for any damages whatsoever, whether direct, indirect, general, special, compensatory, consequential, and/or incidental, arising out of or relating to the conduct of you or anyone else in connection with the use of the Website, Charmskool’s services, or these terms, including without limitation, lost profits, emotional distress, or any special, incidental or consequential damages.


You agree to indemnify and hold Charmskool and (as applicable) Charmskool’s parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these terms or the documents it incorporates by reference, or your breach of any law or the rights of a third party.

Legal stuff

By using Charmskool, you agree to comply with all applicable domestic and international laws and regulations regarding your use of the Website and any of the Website’s Features including the listing and sale of items via a Boutique.

These terms and our dealings with you are subject to the laws of England and Wales and the exclusive jurisdiction of the courts of England and Wales.