Charmskool Terms of Use

You must be over 18 to use Charmskool.

We provide a marketplace for the supply of products from third party vendors.  We are in no way responsible for:

  • Locating and ordering a product.
  • Your choice of product.
  • The condition of the product 
  • Delivery of the product 
  • Import duties & local taxes- these are the buyer's responsibility
  • Refunds and exchanges (though we may step in to mediate in exceptional circumstances)  

Refund requests, exchanges and order queries

Each seller on Charmskool Marketplace operates as their own entity. Charmskool will only facilitate communication in relation to any inquiries for a return and /or refund in accordance with the below:

    • If the seller has first been notified via the 'Message Seller' button on the product page with 7 days of receiving the item
    • If the seller has been unreponsive for more than 7 working days from your first contact regarding the refund via the 'Message Seller' function
    • If an item you have purchased is eligible for return and refund in accordance with the seller’s specific refund policy
  • When contacting us, please include your order number, a description of the issue and images of applicable.
  • If the seller agrees to provide a refund, the item in question must then be shipped back to the seller within 7 days of the email confirming acceptance of the return. 
  • If the seller is responsive, but a solution cannot be reached after 30 days you can ask us to step in and mediate.
  • At our discretion, we may change this agreement in accordance with business developments.

For order updates, changes, exchanges and cancellations, please use the 'Message Seller' button on the product page, as these options are under their jurisdiction solely. If you are unable to reach them after 7 dats, please contact us. 

We may at times invite you to post content to Our website in several ways and for different purposes.  We have to regulate Your use of Our website to protect our business and our staff, to protect other users of Our website and to comply with the law.  These provisions apply to all users of Our website.

We do not undertake to moderate or check every item posted, but we do protect our business vigorously.  If we believe Content Posted breaches the law, we shall co-operate fully with the law enforcement authorities in whatever ways we can.

You agree that you will not use or allow anyone else to use Our website to Post Content or undertake any activity which is or may:

 Be unlawful, or tend to incite another person to commit a crime.

Consist in commercial audio, video or music files.

 Be obscene, offensive, threatening, violent, malicious or defamatory.

 Be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person.

Use a Post to solicit responses unconnected with the purpose of Our website or the terms proposed by this agreement.

 Request or collect passwords or other personal information from another user without his permission, nor Post any unnecessary personal information about yourself.

Be used to sell any goods or services or for any other commercial use not intended by us, for yourself or for any other person.  Examples are:- sending private  messages with a commercial purpose, or collecting information with the intention of passing it to a third party for their commercial use.

Include anything other than words (i.e. you will not include any symbols or photographs) except for a photograph of yourself in your profile in such places as designated.

Facilitate the provision of unauthorised copies of another person's copyright work.

Link to any of the material specified in this paragraph;

Use distribution lists that include people who have not given specific permission to be included in such distribution process..

Your Posting: restricted content:

In connection with the restrictions set out below, we may refuse or edit or remove a Posting which does not comply with these terms.

In addition to the restrictions set out above, a Posting must not contain the following:

Hyperlinks, other than those specifically authorised by us.

Keywords or words repeated, which are irrelevant to the Content Posted.

The name, logo or trademark of any organisation other than yours.

 Inaccurate, false or misleading information.

Removal of offensive Content:

For the avoidance of doubt, this paragraph is addressed to any person who comes on Our website for any purpose.

 We are under no obligation to monitor or record the activity of any user of Our website for any purpose, nor do we assume any responsibility to monitor or  police Internet-related activities.  However, we may do so without notice to you and without giving you a reason.

 If you are offended by any Content, the following procedure applies:

Your claim or complaint must be submitted to us in the form available on Our website, or contain the same information as that requested in our form.  It must be sent to us by post or email.

We shall remove the offending Content as soon as we are reasonably able.

After receiving notice of a claim or complaint, we shall investigate so far as we decide.

We may or may not re-instate the Content about which you have complained.  

In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication without limit.

 You now agree that if any complaint is made by you frivolously or vexatiously, you will repay us the cost of our investigation including any legal fees. 

Security of Our website:

If you violate Our website we shall take legal action against you.

You now agree that you will not and will not allow any other person to:

 Modify, copy, or cause damage or unintended effect to any portion of Our website or any software used within it.

Link to Our website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed  the site by typing the URL into a standard browser.

Download any part of Our website without our express written consent.

Collect or use any product listings, descriptions, or prices.

Collect or use any information obtained from or about Our website or the Content except as intended by this agreement.

Aggregate, copy or duplicate in any manner any of the Content or information available from Our website, other than as permitted by this agreement or as is  reasonably necessary for your use of the Services.

Share with a third party any login credentials to Our website.

Copyright and other intellectual property rights:

13.1   All Content on Our website, for example, page text, graphics, logos, images, audio clips, digital downloads, data compilations and software, is the property of  either us or our affiliates or suppliers of Products for sale.  It is all protected by international copyright laws.

You may not copy, or in any way exploit any of the Content, except as is expressly permitted in this agreement or with our written consent.  For the sake of                       good order, you should note that copyright exists in compilations and graphic images, shapes and styles and in text.

Interruption to the Charmskool Service:

 We give no warranty that the Charmskool Service will be satisfactory to you.

We will do all that we can to maintain access to Our website but it may be necessary for us to suspend all or part of the Charmskool Service for repairs,        maintenance or other reason.  We may do so without informing you first.

You acknowledge that our Service may also be interrupted for reasons beyond our control.

You agree that we are not liable to you for any loss whether foreseeable or not, arising as a result of interruption to our Service.

Our disclaimers:

Our website contains links to other Internet websites.  We have no control over any such websites.  You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.

We are not liable in any circumstances for special, indirect, consequential damages or any damages whatsoever resulting from loss of use, loss of data or lossof revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our website.

The Charmskool website and Charmskool Services are provided “as is” we make no representation or warranty of any kind, express or implied, including, without    limitation, any warranty that either of them will be:

Of satisfactory quality.

Fit for a particular purpose.

Available or accessible, without interruption, or without error.

So far as we are concerned, a product you buy through Our website, we are not liable for:

Any product or service complying with the requirement of any law or being available.

The Seller performing their contract.

The Seller can take any action that may reasonably be required from time to time, to protect his interests and ours in connection with a breach or possible breach of the Regulations.

You now expressly release us from any and all claims and liability known and unknown, arising in any way from a dispute between you and a Seller.


You agree to indemnify us against any loss, damage or liability, suffered by us at any time and arising out of:

 Any act, neglect or default of yours in connection with this agreement or your use of the Services.

Your breach of this agreement.

Your failure to comply with any law.

A contractual claim arising from your use of the Services and purchase of a Product.

Miscellaneous matters:

If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unforeseeable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

 For the purposes of the privacy laws you consent to the processing of your personal data (in manual, electronic or any other form) relevant to this agreement by us [and/or any agent or third party nominated by us] and bound by a duty of confidentiality.  Processing includes but is not limited to obtaining, recording, using and holding data and includes the transfer of data to any country in any part of the world.

If you are in breach of any terms of this agreement, we may:

Publish all text and Content relating to the claimed breach, including your name and email address and all correspondence between us and our respective advisers and you now irrevocably give your consent to such publication.

Terminate your account and refuse access to Our website.

Remove or edit Content, or cancel any order at our discretion.