What is the return policy? Returns can be accepted if there is a problem, please email us directly and explain your issue.
What are the shipping options? All items are shipped worldwide with Royal Mail UK.
What are the international taxes, duties, etc. that I have to pay? There are new taxation regulations after Brexit depending on your country. (No tax under $800 in the USA)
When will I receive my order? After 5 days of processing time and your chosen service of delivery. If you have a deadline, please let us know and we will confirm if we can make it in time!
What do I do if I never received my order? All orders are tracked, with a tracking number provided, you can check upon the status yourself with the link provided.
What do I do if I received a defective order? All items are quality controlled but if there is a problem please email us.
How do I make changes to an order I’ve already placed? Please email us and we change it for you.
Where are you located? In London, United Kingdom.
How is the product made? Where do the materials come from? All products are handmade in our London studio. Materials come mostly from UK, European Union, some parts are from Asia.How do I make sure I order the right size? All size options are displayed in the product description. If you're uncertain, please send us your measurements and we make it to your size.
How are the items packaged? All orders are wrapped in tissue paper, packed into a black labelled card box with attached care instructions and business card.
What if the items supposed to be a gift? All orders are ready to be presented as a gift. There are no prices attached.
How do I contact your company if my question isn’t answered here? Email to studio@figureofa.com, Anna is always happy to help!
