Refund policy

For Customers:

Each seller on Charmskool Marketplace operates as their own entity. Charmskool will only facilitate communication in relation to any inquiries for a return and /or refund in accordance with the below:

• If the seller has first been notified via the 'Message Seller' button on the product page with 7 days of receiving the item
• If the seller has been unresponsive for more than 7 working days from your first contact regarding the refund via the 'Message Seller' function
• If an item you have purchased is eligible for return and refund in accordance with the seller’s specific refund policy

• When contacting us, please include your order number, a description of the issue and images of applicable.
• If the seller agrees to provide a refund, the item in question must then be shipped back to the seller within 7 days of the email confirming acceptance of the return. 
• If the seller is responsive, but a solution cannot be reached after 30 days you can ask us to step in and mediate.
• Charmskool itself does not provide refunds for orders already despatched, once the order is fulfilled these are at the seller's discretion in accordance with their shop policies.
• Once shipped, Charmskool is no longer responsible for your order. For delivery queries and updates, please contact the seller directly using the 'message seller' button. 
• At our discretion, we may change this agreement in accordance with business developments.

 

For order updates, changes, exchanges and cancellations, please use the 'Message Seller' button on the product page, as these options are under their jurisdiction solely. If you are unable to reach them after 7 days, please contact us.

You can always contact us for any return question at info@charmskoolshop.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@charmskoolshop.com.