Terms and Conditions

ShippingAll orders will be processed within 3 business days upon payment approval, excluding holidays.All orders will be shipped with a tracking code.Return PolicyWe accept returns or exchanges on any undamaged, unused items within 14 days of the delivery date. Except for customized items but we do offer alterations.Please inform us about your intention to return within 14 days by sending an email to info@studio-moonbow.com.Returns must include all original receipts, tags, and accompanying packaging.All shipping, customs, and insurance costs are non-refundable and are at the expense of the customer.We are not responsible for any lost or stolen merchandise incurred upon return shipping.We will refund the purchase price of the product within 7 daysWe reserve the right to refuse any returned item that does not meet our return policies.RepairsThe products we sell are made and designed to last, if somehow something breaks during normal use, please send an email with a few photos to info@studio-moonbow.com. After seeing the photos we will decide if we can repair the product.info@studio-moonbow.com